A local professional installation service anywhere in the world.
VC-Techs provides a professional trade-only video collaboration installation service around the product portfolio of Cisco, Lifesize, Polycom, SMART Tech, Microsoft Surface Hub, Radvision and Vidyo.
System and Room Audits
VC-techs supplies room and system audit services to the VC, UC and AV channel to allow a professional install of Visual Collaboration, Audio Visual or Digital Signage solutions. The service offers a comprehensive site visit and report to allow our clients to supply an accurate specification and price for their installation project.
The surveys can be for system audits to replace or integrate existing technology; or room audits to confirm the suitability of a room for VC or AV. We can use your existing survey forms or use our own bespoke forms.
Visual Collaboration, Digital Signage & Skype For Business End Point Installation Service
The Video Conferencing End-Point & Unified Communication Installation service includes the following services from receiving the service order to the installation through to the presentation of the client sign off.
Local Project Coordination
- Local confirmation of install sites readiness for an installation visit
- Includes: Network availability, Room environment compatibility, Product delivery and available room access
- Resource and material tracking
- Booking of install date in local language
- Unpacking of the videoconferencing or Collaboration solution
- Connecting all components
- Programming network ID numbers and configurations
- Testing outgoing/incoming calls and any management tools with the clients allocated support service
- Programming any requested pre-sets and set-ups
- Ensuring the cable routes are managed and contained appropriately
- Ensuring the installation room is left clean and tidy
Basic User Instruction
- System solution start-up and management instructions
- User etiquette if applicable
- Making and receiving a call confirmation
- Familiarisation with features and functions
- Controlling instructions of any peripheral technology (Camera, Microphone or Management tools)
- Optimising audio and video quality assessment
- Technical support contact information handover
Installation Handover and Client sign off
- Client hand over
- Completion of install sign off documentation
- Completed install (with Live Video call) pictures
- Client Sign off and install picture handover